Basic Expectations of Managers / Supervisors

Sometimes we forget how important the function of Human Resources Management are for supervisors and managers, nowadays where most of these functions are being outsourced by many organizations, the day-to-day management of their human resources is being performed by the people who is responsible for organizing, coordinating, directing and monitoring the work of employees; Managers and Supervisors.

Ensuring production quotes and quality services are not the only priority for managers and supervisors anymore. Even if there is an internal Human Resources Department, managers and supervisors are still accountable for the productivity of their staff.

These are just a few of many commands on how to successfully manage your human resources on a daily basis.

• Treat staff members as you would like to be treated – as valued and respected individuals.
• Treat people fairly, not necessarily equally – they all have different needs that you need to understand and deal with accordingly.
• Tell staff members when they do a good job and tell them regularly.
• Be a coach, counselor, and facilitator.
• Remember that you are working for your reports, not the other way around.
• Create an environment in which staff members have every opportunity to succeed.
• When you have to correct an individual’s behavior, make certain that you criticize the act and not the person.
• Manage performance to make not-so-good staff into good ones.
• Ask yourself if you enjoy working with people
• Fix problems – or bring them to your superior to get the problem corrected together.
• Deal with rumors honestly and candidly. If you don’t know what the truth is, seek information.
• Always hire the best person available for new positions. If the best person available is not good enough, don’t hire him/her. Start hunting again and keep at it until you find the right person for the job.
• Be accountable. Regularly keep your people informed about their performance. Keep good records on their performance. Start progressive discipline when appropriate. It is possible to remove nonproductive people from the workplace when you do your homework.

And remember, the key of the success when managing the human resources is consistency. If you consistently apply and enforce your work expectations, you will have a higher probability of building a high productive and happy team.

By Claudia D’Jesus (President of VaXa HR Group)